Does the Golden Rule apply to Business?

13 Jun

Growing up I heard time after time, “Remember the Golden Rule!”  Do unto others as you have done to you.  Does this saying really applicable to the business world?  Does it apply to customers and clients?  Does it apply to employees?  Does it apply to business partners?

I have experienced many situations where I as an employee certainly have not been treated that way.  I would have certainly been fired had I treated my managers as they treated me.  They certainly wouldn’t have tolerated it.  Why can they get away with it, but I couldn’t?

What about with customers/clients?  Is the banking industry practicing the “Golden Rule” when they keep adding fee after fee to their customer accounts?  Car repair shops?  Used car dealers?  Any business has to take a look at itself and ask “are we being fair to our customers?”

Where do business loyalties lay?   Is it to the customer/client?  Is it to the stockholder/owner?  What is best for the customer may not be the best for the stockholder.  Who does the business choose to please?

Some companies like L.L. Bean and Zappos go to great lengths to please the customer.  They are successful companies why doesn’t everyone emulate their model?  Could business survive if everyone followed their lead?  Or do we always need the “JR Ewing’s” to make business thrive.

I would love to your comments and ideas on this.

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